Terragni Admin

About Terragni Admin

Posts by Terragni Admin:

Customer Fixing Your Problems?

So we recently purchased a couple of high ends IBM servers for ourselves ( all the data crunching and Analytics […]

Got The Ticket To Ride?

“It’s not your product or your price that impresses me most at the end of the day. It is your […]

Sensory Design- Do not try this at home

I had an interesting moment recently. While discussing restaurants with a chain owner, I said ‘let’s discuss Sensory Design of your outlets’. […]

Hiring Talent From The Outside Versus Promoting From Within, In Leadership Roles

This has been a dilemma for management teams forever. Many data facts are available which suggest that promoting from within […]

THE CHEESE & CHALK STORY!

Reporting different from analysis/analytics?They are different alright.It is essential to understand that “reporting” is an end result, a destination while “analysis” is […]

Who Else Wants Success?

As clichés go, this one must surely rank somewhere at the very top- ‘Nothing succeeds like success’, but what if […]

Patient Experience 2019

The India Patient Experience study conducted in collaboration with Indian Chamber of Commerce(ICC) and CRM Academy of Asia, is a
unique, first of its kind on the state of patient experience in India.

Of Customer Effort and Journey

Dr. Anil V. Pillai, Director Customer Engagement shares how Neuro Science explains the impact of Customer Effort on perception of experiences.

Indian Industry -Ready for the new Indian customer- A Pan India Terragni Study

Indian Industry -Ready for the new Indian customer- The first-ever Pan India Terragni study & report on the state of customer culture within the Indian industry.