Original article link- Times of India Never a day goes by without a business leader extolling the virtues of building better engagement with their customers. On the other end, social media is rife with examples of brands bailing out on their customers. Many times at critical junctures. So, what ails customer engagement? There are 4 […]
Original article- CXO TodayThe awards recognized the work of professionals and organizations who have worked to drive customer-focused innovation over the past yearFor the first ever in India, Terragni CXPA India CX Awards was held recently. Celebrating the tenth annual CX Day, the awards simultaneously took place in Australia, Singapore, India, the Middle East, East Europe, […]
Original article- CXO TodayPredicting the future, even at the best of times is a venture fraught with hazards, doing so in these volatile times even more so.But there are trends that one can discern that have the potential of an interesting interplay between technology and consumers.But before that two megatrends that are already there or […]
Original article- Women Entrepreneur IndiaIn an industry dominated by men, Terragni Consulting has achieved female employee composition of 80%. We speak to Harsh Kapur Pillai, Director, and Dipti Sapatnekar, Director at Terragni Consulting to understand how DEI Initiatives can help organizational growth and much more. The first D&I survey from the India Diversity Forum released in […]
Original article- The Indian ExpressPune-based Terragni Consulting was recently called upon by a leading bank that had realised that a regular customer, an MSME, had been stepping back its engagements with it over the last few months. For more than two decades, the latter had maintained an active account with the bank, which handled their […]