Making Passion Scalable – The ‘Not’ Questions To Ask Your Business
In a previous post, I wrote about the restaurant El Bulli and how touching the soul of the patron is, […]
In a previous post, I wrote about the restaurant El Bulli and how touching the soul of the patron is, […]
A recent episode of No Reservations that I caught playing on television had the host Anthony Bourdain visiting the iconic […]
There is an interesting angle to India’s new affluent ( this sounds so much better than saying “nouveau riche”, a term […]
Audits It’s one thing to start on the road to customer centricity and design customer experiences that keep them coming […]
‘Cede control to the customer’ said the tweet I sent out recently when I pointed to a post `Stress and Customer […]
Stress Way back in 1932, to Hans Selier, an Austrian physician goes the credit for coming up with the term […]
I can’t quite recollect where I heard it, but the anecdote goes that in the years when there was still […]
A comment during a recent pitch we were involved in, set me thinking. The discussion was on how and why […]
Luck By Chance? ‘Serendipity’ is one of those words that just sound so lovable and full of optimism, of happy […]
Why Smart Business Don’t Care About Customer Satisfaction “We are already doing customer satisfaction studies, so why do we need […]