There is an interesting angle to India’s new affluent ( this sounds so much better than saying “nouveau riche”, a term […]

Audits It’s one thing to start on the road to customer centricity and design customer experiences that keep them coming […]

‘Cede control to the customer’ said the tweet I sent out recently when I pointed to a post  `Stress and Customer […]

Stress Way back in 1932, to  Hans Selier, an Austrian physician goes the credit for coming up with the term […]