Make it easier for your team to win the day. De-Sludge. Drive Simplicity. Read More → Get rid of nasty organisational cholesterol. Sludge prevents you from being the best. Sludge means friction inside your organisation. Sludge makes it difficult for you to be customer centric. Sludge frustrates your employees. Sludge costs you both time and money. © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
Sludge = Complexity $402 Billion The amount of money companies are leaving on the table when they don’t simplify.* *Siegel+Gale Costs you revenue, customers and employees. © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
Process Processes that were created with good intentions but do not lead to productivity are largely inward looking, have multiple layers of approvals and complexity. Culture The way things, people, processes, and communication have been in the organisation. Technology Technology which was intended to make things faster and easier but hinders outcomes, has a large learning curve or lacks support. Capability The level of skills, knowledge and motivation that an organisation imparts to its people on a continual basis. Friction across 4 dimensions creates Sludge: © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
6 Reasons To De-Sludge The effort that employees have to put in to accomplish tasks with levels of approvals, complex processes and regulations overwhelm them. Hinders productivity Misaligned KPIs and too much red tape act as barriers to acting in the best interest of the company. Holds Back Empowerment Unaligned goals and unsaid expectations of teams make it difficult for them to collaborate. Blocks Collaboration Sludge means time and money wasted on inefficient or obsolete processes. Creates Waste Employees disengage when processes and regulations are too painful. Causes Attrition Employees find it difficult to do what’s best for customers when internal sludge hinders their creativity and empowerment. Impedes Customer Centric Culture © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
With common goals and missions, employees from different function can work together to achieve dynamic outcomes. Improves Collaboration Keep your customers loyal, motivated and happy. Reduces Attrition Employees that do not struggle with confusing regulations and approvals take empowered action. Enhances Empowerment Cut down on sticky processes, misaligned trainings and expenditures. Eliminates Waste Create an outside-in vision for your teams that drives happier customers. Creates Customer Centric Culture Reduce complexity and busywork, free up time for creativity, initiative and productivity, Enhances Productivity 6 Outcomes Of De-Sludge © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
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