The Arc Of Customer Experience
Rx Dr. Knows Best In an environment of “Dr. knows best”, where the customer is rarely right, what does Customer […]
Why Customers Hate Your Technology Solutions
‘Redeemed 3832.56 units of (Mutual Fund Name) on 12-Aug-11 at an NAV of Rs XXXX. Your a/c has been credited […]
Making Passion Scalable – The ‘Not’ Questions To Ask Your Business
In a previous post, I wrote about the restaurant El Bulli and how touching the soul of the patron is, […]
Customer In Tears? This Could Be Good News!
A recent episode of No Reservations that I caught playing on television had the host Anthony Bourdain visiting the iconic […]
