Terragni Admin

About Terragni Admin

Audits It’s one thing to start on the road to customer centricity and design customer experiences that keep them coming […]

‘Cede control to the customer’ said the tweet I sent out recently when I pointed to a post `Stress and Customer […]

Stress Way back in 1932, to Hans Selier, an Austrian physician goes the credit for coming up with the term […]

I can’t quite recollect where I heard it, but the anecdote goes that in the years when there was still […]

A comment during a recent pitch we were involved in, set me thinking. The discussion was on how and why […]

Luck By Chance? ‘Serendipity’ is one of those words that just sound so lovable and full of optimism, of happy […]

Why Smart Business Don’t Care About Customer Satisfaction “We are already doing customer satisfaction studies, so why do we need […]

I forget, as to who was the Hollywood mogul who once said,” Sincerity is the key, baby, if you can fake […]

As I sank into the plush, comfortable couch I surveyed the scene with a sense of unrealism. Potted plants, huge […]

That Indian consumers are a growing breed is now known. India has a severe shortage of trained, knowledgeable staff to […]