Problems We Solve

Customer Engagement

Terragni’s Customer Engagement practice focuses on solving market and customer challenges

Designing Behaviours, Habits and Motivations that enhance Customer Engagement

Solving Business challenges that enhance growth by enhancing Customer Engagement and redefining existing behaviours

Assessing and eliminating Customer Friction, using Terragni’s unique Neuroscience based platforms

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Assessing and enhancing Customer Experience and Customer Loyalty across the entire customer journey

Assessing and enhancing Patient and Caregiver Experience across the entire healing journey

Mapping and redefining B-B, B-C & B-B-C customer and distribution journeys and touchpoints using Neuroscience, Data science and Behaviour Science

Communication re-design with Behaviour Science

Further

People

Engagement

Terragni’s People Engagement practice focuses on solving employee challenges

Identifying the talent gap in your organization, matching it to corporate and customer demands.

Identifying, recruiting and onboarding the right talent in key executive positions.

Coaching and nurturing initiatives for existing talent.

Eliminating employee Friction and enriching employee engagement.

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Creating and sustaining behaviour shifts in teams towards engagement and enhanced performance.

Measuring, creating and sustaining a Customer-Centric Culture.

Assessments to identify high potential employees, using Terragni’s unique Neuroscience based platforms ( link to Toolkit) / Assessment of employees using Terragni’s unique Neuroscience based platforms Toolkit.

Further

Toolkit

Terragni deploys a unique combination of Neuroscience, Data Science and Behaviour Science to solve complex challenges.Our globally awarded frameworks and industry-proven models are used by organizations across Insurance, Banking, Lending institutions, Healthcare, Retail, Auto, Manufacturing and Consumer Goods.

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- “EAS” for Customer and Distribution Channel Friction and Sludge
- “EAS” for Employee Friction and Sludge
- “The Purposeful Manager” to assess and address the Focus and Energy a leader brings to her/his role.
- “MRI”, to assess how customer-centric is your organizational culture and teams.
- Terragni Experience Grid (TEG), a template that prioritises organizational focus areas and resources towards implementing Engagement initiatives
- Terragni Experience Assessment (TEA), to assess the comprehensive Customer and Patient Experience being delivered by your organization.

Toolkit

Eascore

Master Class & Events

Good Readings

An evening of enriching discussions:Leadership in Organizations

An Evening of Enriching Discussions:Leadership in Organizations

Insights from Children

Children are way better at gathering insights than most adults. How come? An uninhibited, innate and genuine curiosity about the world and the subject at hand

Consistency Trumps Moments of Brilliance

Being an F1 fan, I am naturally biased, but I thought the movie Rush was brilliant in the way it captured the passion, the focus, the talent of two racing greats, the shrewd, maddeningly boring, Teutonic efficiency coupled with the indomitable spirit and courage of Niki Lauda and the naturally immensely talented, devil may care –live- for the moment, high-risk appetite attitude of James Hunt.

Why Score cards Seduce Us

1986, World cup -Mexico, its the quarterfinal; France and Brazil are battling out into what turns out into a soccer classic. As a soccer-crazy kid peering into the TV in the wee hours of rainy dawn, I was fascinated. The battle went on: half time, full time and then extra time, scores level at 1-1.