The Human Engagement Company

Create tangible business outcomes with Customer & Employee Engagement. We use a unique mix of our Sensemaking methodology and Behaviour Science to help you unlock opportunities.

Unlock

"For me, Terragni was a turning point."

EXECUTIVE DIRECTOR (APAC)

WORLD’S TOP 3RD CONSUMER ELECTRONICS BRAND

The Human Engagement Company

Create tangible business outcomes with Customer & Employee Engagement. We use a unique mix of our Sensemaking methodology and Behaviour Science to help you unlock opportunities.

Unlock

"For me, Terragni was a turning point."

EXECUTIVE DIRECTOR (APAC)

WORLD’S TOP 3RD CONSUMER ELECTRONICS BRAND

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Get the
bigger share

Grow you wallet share

Customers pay more for frictionless and painless experiences. Unlock cross-sell and up-sell opportunities by eliminating effort from your customer journeys.

That’s how the world’s largest
material handling equipment company drove wallet share from services.

Tell me more!

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Keep them close

Increase retention possibilities

Align with customer contexts with a deep understanding of human behaviour. Neuroscience and behavioural science based insights to help you respond to customers, resolve problems and stay relevant.

How did one of India’s largest services see close to 30% increase in customer retention?

I'm curious!

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Keep them
coming back
for more

Create engaged customers

Customers like it easy. Know what creates barriers and complexity in customer experiences. Do away with friction. Deliver experiences that meet the desired expectations of your customers (and your business outcomes).

Want to know how the world’s 2nd largest insurer reduced churn by 20%?

Show me how

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You Do You

Boost customer acquisition

Gain new customers by doing only what you can. Deliver extraordinary customer experiences as a competitive differentiator.

That’s how India’s 5th largest bank became the most preferred premium banking brand.

How do I do it?

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Customers first

Cultivate a customer-centric culture

Put the customer at the heart of everything that you do. Create behaviours, metrics and processes that encourage customer centricity. Engaged employees that deliver business outcomes.

Global leader in industrial coatings grew revenue by 2x

I want to be customer-centric

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Get the Right Fit

Complex hiring simplified

With unique assessments, non-conscious insights and over a decade of experience across fields, we find the right fit for your organisation. Handholding with onboarding for quicker delivery of candidates.

Successfully appointed 200+ leaders across 12+ industry segments.

Find me the right fit

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Bring out
the best

Coaching high performing and high potential leaders

We shift behaviours for an ever-lasting impact. Partnering with leaders in a thought provoking and reflective process that inspires them to maximize their personal & professional potential.

200+ leaders and 15+ teams coached with 17+ behaviour shifts

How do you do it?

What Outcomes Can Terragni Deliver?

₹1479 Cr.

Additional Revenue
Financial Services

₹1440 Cr.

Additional Revenue
Insurance

₹342 Cr.

New Product Revenue
Manufacturing

₹270 Cr.

Additional Revenue
Channel

₹121 Cr.

Laggard Product
Growth Agribusiness

₹111 Cr.

Reduction in Cost
of Service Banking

Featured Articles

Consistency Trumps Moments of Brilliance

Power Of The Happy Exit

Why Score Cards Seduce Us

Customer Speak

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Terragni Asks The Right Questions For Robust Insight

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Why Choose Terragni?

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Terragni Creates A Turning Point

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Learning from Terragni

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The Collaborative Nature of Terragni

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The Terragni Approach

The customer experience findings are very insightful & the recommendations are extremely relevant.These will form the foundation for our “5-year” go-forward strategy this year.

Indian Multinational, Fastest Growing Steam Engineering Solutions Provider

Terragni consultants have an open mind.. they are professional, open to suggestions & changing agenda as per the project needs. I would be happy to work with them again as they give a fresh view, are very reflective, service-oriented & capable.

Swedish Fortune 1000 Multinational

They have also helped us in refining our people processes especially in areas of sourcing and on- boarding differentiate them from other Consultants is their involvement in the project and sincerity.

Indian multinational, rated amongst the top-5 best places to work

Featured Articles

Recognition

Customer Speak

Terragni Consulting (P) Ltd

Buyer Brain Ltd

Buyer Brain Ltd