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Problems We Solve

Terragni Consulting | Human Engagement Company

Customer Engagement

Do happy and engaged customers lead to better business outcomes? Absolutely!

Engaged customers are those who enjoy their experiences along the entire customer journey. Understanding their emotions, habits and attitudes, creates enriching memories and experiences. Engaged customers tend to be more loyal, profitable and generate significantly higher value. Our Customer Engagement practice designs, delivers and executes strategies that deliver superior customer engagement, experience and business outcomes.

We do this by

Shaping the Behaviours and Motivations that enable increased Customer Engagement. Shaping the Behaviours and Motivations that enable increased Customer Engagement.
Deep diving into the Friction in Customer Engagement using Neuroscience, Data Science and Behaviour Science. Deep diving into the Friction in Customer Engagement using Neuroscience, Data Science and Behaviour Science.
Redesigning communication to eliminate Perceived Friction with Behaviour Science. Redesigning communication to eliminate Perceived Friction with Behaviour Science.
Enhancing the journey of your customers to deliver profitable business outcomes. Enhancing the journey of your customers to deliver profitable business outcomes.

Employee Engagement

Are customer centric employees more engaged? Absolutely!

Happy employees create happy customers. Great customer engagement cannot exist without great people engagement. Engaged employees go the extra mile to create greater experiences for customers and profitable outcomes for the organisation. For better business outcomes, employees must be customer centric. This means the right talent, the right KPIs and a truly customer centric culture. Our People Engagement practice solves employee and talent challenges.

We do this by

Identifying the talent gap in your organization, recruiting, and onboarding the right talent in the right executive positions. Identifying the talent gap in your organization, recruiting, and onboarding the right talent in the right executive positions.
Engaging employees to be customer centric to deliver better customer experience. Engaging employees to be customer centric to deliver better customer experience.
Nurturing and coaching your existing talent for greater employee engagement. Nurturing and coaching your existing talent for greater employee engagement.
Terragni Consulting | Human Engagement Company

Toolkit

Terragni deploys a unique combination of neuroscience, data science, and behaviour science to solve complex challenges. Our globally awarded frameworks and industry-proven models are used by organizations across insurance, banking, lending institutions, healthcare, retail, auto, manufacturing, and consumer goods.

  • “Effort Assessment Score (EAS)” for customer and distribution channel friction and sludge.
  • “Effort Assessment Score (EAS)” for employee friction and sludge.
  • “The Purposeful Manager” to assess and address the focus and energy a leader brings to her/his role.
  • “Market Responsiveness Index (MRI)”, to assess how customer-centric is your organizational culture and teams.
  • Terragni Experience Grid (TEG), a template that prioritizes organizational focus areas and resources towards implementing engagement initiatives.
  • Terragni Experience Assessment (TEA), to assess the comprehensive customer and patient experience being delivered by your organization.

Master Class & Events

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