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Making communication friction free!


Terragni deploys a unique combination of neuroscience, data science, and behaviour science to solve complex challenges. Our globally awarded frameworks and industry-proven models are used by organizations across insurance, banking, lending institutions, healthcare, retail, auto, manufacturing, and consumer goods.

  • “Effort Assessment Score (EAS)” for customer and distribution channel friction and sludge.
  • “Effort Assessment Score (EAS)” for employee friction and sludge.
  • “The Purposeful Manager” to assess and address the focus and energy a leader brings to her/his role.
  • “Market Responsiveness Index (MRI)”, to assess how customer-centric is your organizational culture and teams.
  • Terragni Experience Grid (TEG), a template that prioritizes organizational focus areas and resources towards implementing engagement initiatives.
  • Terragni Experience Assessment (TEA), to assess the comprehensive customer and patient experience being delivered by your organization.