How can you reduce customer churn by half?

Turn a one-time customer into a lifetime brand champion?

Terragni’s “Behavioural Service Recovery” Solution is designed to:

• undertake a deep dive on what are those stress points in your journeys
• identify how critical are these stress points to a customer (peaks & ends)
• partner with you in creating and implementing an effective escalation matrix
• create a set of redesigned journeys, touchpoints and processes
• keep the trust and love of your customers