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How can you reduce customer churn by half?

Turn a one-time customer into a lifetime brand champion?

Terragni’s “Behavioural Service Recovery” Solution is designed to:

  • undertake a deep dive on what are those stress points in your journeys
  • identify how critical are these stress points to a customer (peaks & ends)
  • partner with you in creating and implementing an effective escalation matrix
  • create a set of redesigned journeys, touchpoints and processes
  • keep the trust and love of your customers 

 

Reach out to us for a 1:1 on Service Recovery or drop your number here: