How can you reduce customer churn by half?
Turn a one-time customer into a lifetime brand champion?
Terragni’s “Behavioural Service Recovery” Solution is designed to:
- undertake a deep dive on what are those stress points in your journeys
- identify how critical are these stress points to a customer (peaks & ends)
- partner with you in creating and implementing an effective escalation matrix
- create a set of redesigned journeys, touchpoints and processes
- keep the trust and love of your customers
Reach out to us for a 1:1 on Service Recovery or drop your number here: