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This year, for the first time in India, CXPA comes together with Terragni Consulting to unearth, recognize & honour CX talent.


Customer-Centric Company of the Year

Organizations headquartered or based out of India who have shown exceptional ability to "deliver" CX as a result of internal culture, employee CX orientation, internal strengths and consistent execution capability.

CX Innovation Talent of the Year

Young Indian professionals who have created original thinking, new methodologies, applied research, or innovations in the area of CX, that bring hitherto unexplored paradigms to CX.

CX-Business Professional of the Year

Individuals/Teams operating out of India, who have driven CX to deliver hard business outcomes and solved tangible business challenges.


Sameer Saxena

Member of Board and Director- Strategy Marketing
Legrand (India)

Kayzad Hiramanek

Chief Operating Officer
Edelweiss Tokio Life Insurance

Priya Hingorani

Vice President

Ramita Vyas

Head of CX
Akasa Airlines

Greg Melia

Chief Operating Officer
CXPA, Global

Dipti Sapatnekar

Terragni Consutling


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    Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of Customer Experience, across industries.

    Over the past several years, the CXPA has been recognizing talent from across Europe and the United States. This year for the first time, CXPA comes together with Terragni, to honour the great work that Indians are contributing to the field.

    As an association dedicated to the advancement & visibility of customer experience professionals & their success stories, CXPA gives several other awards in the discipline of customer experience such as:

    CXPA’s Innovation Award
    CXPA’s Impact Awards
    CXPA’s Emerging Leader in CX Awards

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