Process Processes that were created with good intentions but do not lead to productivity are largely inward looking, have multiple layers of approvals and complexity. Culture The way things, people, processes, and communication have been in the organisation. Technology Technology which was intended to make things faster and easier but hinders outcomes, has a large learning curve or lacks support. Capability The level of skills, knowledge and motivation that an organisation imparts to its people on a continual basis. Friction across 4 dimensions creates Sludge: © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
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