Client Background Challenge Objective What We Did Barriers Opportunities Solutions Business Outcomes The breadth and depth of digital penetration in the average day-to-day life has increased There is less resistance to digital touchpoints and digital journeys Differentiated experiential expectations exist - • First-timers need proactive support and higher empathy. • Repeat applicants seek higher velocity and perceived transparency. Low Friction, High Transparency is a table-stakes expectation. TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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