Client Background Challenge Objective Framework What We Did Insights Business Outcomes To identify Barriers to engagement of dealers with organization. Barriers to engagement of customers with dealership and brand specifically related to post purchase. ♥Emotions and attitudes associated with the product category & their service impact on customer behavior. Assess the customer centricity of dealership personnel based on which individual development plans and employee engagement plans to be defined. TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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