TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL Client Background Challenge Objective Framework What We Did Insights Business Outcomes ⬆Enhancing post purchase experience. ⚖Creating a consistent experience across all dealers. ⬇Reducing churn on “out of warranty” service customer. Using service experience for repeat purchase. Based on “J.D. Power” studies, moving bottom 3 dealerships up the median level.
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