Outcome #5 Word-of-mouth is the single most powerful driver of engagement. Behaviour journey maps ensure contextual alignment, making your customers see the journey as “custom made”. Satisfied customers spread the word and come back for more. Win their Word-Of-Mouth Energy management leader doubles customer acquisition through refferals with experiential segments. © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
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