Problems We Solve
Customer Engagement
Terragni’s Customer Engagement practice focuses on solving market and customer challenges:
Designing Behaviours, Habits and Motivations that enhance Customer Engagement.
Solving Business challenges that enhance growth by enhancing Customer Engagement and redefining existing behaviours.
Assessing and eliminating Customer Friction, using Terragni’s unique Neuroscience based platforms.
People Engagement
Terragni’s People Engagement practice focuses on solving employee challenges:
Identifying the talent gap in your organization, matching it to corporate and customer demands.
Identifying, recruiting and onboarding the right talent in key executive positions.
Coaching and nurturing initiatives for existing talent.
Eliminating employee Friction and enriching employee engagement.
Toolkit
Terragni deploys a unique combination of neuroscience, data science, and behaviour science to solve complex challenges. Our globally awarded frameworks and industry-proven models are used by organizations across insurance, banking, lending institutions, healthcare, retail, auto, manufacturing, and consumer goods.
Master Class & Events
Good Reading
The India Patient Experience study conducted in collaboration with Indian Chamber of Commerce(ICC) and CRM Academy of Asia, is a
unique, first of its kind on the state of patient experience in India.
Dr. Anil V. Pillai, Director Customer Engagement shares how Neuro Science explains the impact of Customer Effort on perception of experiences.
Indian Industry -Ready for the new Indian customer- The first-ever Pan India Terragni study & report on the state of customer culture within the Indian industry.
The India 2018 Ease Index based on the Effort Assessment Score (EAS) platform released at the Customer Engagement Summit 2018
Recognition
