Problems We Solve

Customer Engagement

Terragni’s Customer Engagement practice focuses on solving market and customer challenges:

Designing Behaviours, Habits and Motivations that enhance Customer Engagement.

Solving Business challenges that enhance growth by enhancing Customer Engagement and redefining existing behaviours.

Assessing and eliminating Customer Friction, using Terragni’s unique Neuroscience based platforms.

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Assessing and enhancing Customer Experience and Customer Loyalty across the entire customer journey.

Assessing and enhancing Patient and Caregiver Experience across the entire healing journey.

Mapping and redefining B-B, B-C & B-B-C customer and distribution journeys and touchpoints using Neuroscience, Data Science, and Behaviour Science.

Communication re-design with Behaviour Science.

Further

People Engagement

Terragni’s People Engagement practice focuses on solving employee challenges:

Identifying the talent gap in your organization, matching it to corporate and customer demands.

Identifying, recruiting and onboarding the right talent in key executive positions.

Coaching and nurturing initiatives for existing talent.

Eliminating employee Friction and enriching employee engagement.

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Assessing and enhancing Customer Experience and Customer Loyalty across the entire customer journey.

Assessing and enhancing Patient and Caregiver Experience across the entire healing journey.

Mapping and redefining B-B, B-C & B-B-C customer and distribution journeys and touchpoints using Neuroscience, Data Science, and Behaviour Science.

Communication re-design with Behaviour Science.

Take A Look At Our Neuroscience.

Take A Look At Our Toolkit.

Further

Toolkit

Terragni deploys a unique combination of neuroscience, data science, and behaviour science to solve complex challenges. Our globally awarded frameworks and industry-proven models are used by organizations across insurance, banking, lending institutions, healthcare, retail, auto, manufacturing, and consumer goods.

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- “Effort Assessment Score (EAS)” for customer and distribution channel friction and sludge.
- “Effort Assessment Score (EAS)” for employee friction and sludge.
- “The Purposeful Manager” to assess and address the focus and energy a leader brings to her/his role.
- “Market Responsiveness Index (MRI)”, to assess how customer-centric is your organizational culture and teams.
- Terragni Experience Grid (TEG), a template that prioritizes organizational focus areas and resources towards implementing engagement initiatives.
- Terragni Experience Assessment (TEA), to assess the comprehensive customer and patient experience being delivered by your organization.

Toolkit

Effort Assessment

Master Class & Events

Good Reading

The India Patient Experience study conducted in collaboration with Indian Chamber of Commerce(ICC) and CRM Academy of Asia, is a
unique, first of its kind on the state of patient experience in India.

Dr. Anil V. Pillai, Director Customer Engagement shares how Neuro Science explains the impact of Customer Effort on perception of experiences.

Indian Industry -Ready for the new Indian customer- The first-ever Pan India Terragni study & report on the state of customer culture within the Indian industry.

The India 2018 Ease Index based on the Effort Assessment Score (EAS) platform released at the Customer Engagement Summit 2018

Customer Speak

The customer experience findings are very insightful & the recommendations are extremely relevant.

These will form the foundation for our “5-year” go-forward strategy this year

Indian Multinational, Fastest Growing Steam Engineering Solutions Provider

Terragni consultants have an open mind.. they are professional, open to suggestions & changing agenda as per the project needs. I would be happy to work with them again as they give a fresh view, are very reflective, service-oriented & capable

Swedish Fortune 1000 Multinational

They have also helped us in refining our people processes especially in areas of sourcing and on- boarding

….differentiate them from other Consultants .. is their involvement in the project and sincerity

Indian multinational, rated amongst the top-5 best places to work