© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation This isn’t accidental friction. It’s embedded friction. Strategic sludge. "Dark patterns aren’t bugs in your UI. They’re features in your business model." Tactics that damage trust: Hidden Info: Key charges in fine print Complexity: Overload by design Asymmetry: Take-it-or-leave-it coercion
RkJQdWJsaXNoZXIy MTQ3NDgzMg==