(VISA) Driving Customer Experience in the Visa Application Journey

Client Background Challenge Objective What We Did Barriers Opportunities Solutions Business Outcomes Identify points of high friction across the entire visa application journey Assess the customer perception of visa application experience Identify possible areas and opportunities where technology can help improve experience perception Understanding the impact of digitalization on application experience TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL

RkJQdWJsaXNoZXIy MTQ3NDgzMg==