Client Background Challenge Objective What We Did Strengths Opportunities Solutions Sample Business Outcomes As exit barriers are strong, a sub-par service experience drives a perception of “being stuck” for the customer & impacts overall engagement. Therefore, reducing service friction , real as well as perceived, across markets, contexts & regulatory environments is paramount Adoption of services is based on criticality of application and cost of non-availability / down-time – Services provisioning which is contextually aligned will drive better customer outcomes while driving profitability Reimagining value-added offerings as a strong revenue stream in addition to standard services – with clear and contextual articulation of benefits TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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