Client Background Challenge Objective What We Did Strengths Opportunities Solutions Sample Business Outcomes TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL 1 2 3 Neuro-Science based EAS Assessment for target customer respondents For identifying salience, cognitive friction and perceived friction Neuroscience based EAS assessment Business transaction data for the current and last 3 financial years For identifying key behaviour patterns and cohorts Purposively sampled customer Interactions - Episodic recall conversations For identifying contexts & impact on service experience & overall engagement Quantitative Insights Qualitative Insights
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