TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL Client Background Challenge Objective What We Did Strengths Opportunities Solutions Sample Business Outcomes Reimagining the customer journey for improving retention & profitability Understanding post purchase customer experience for the standard offering The impact of this experience on customer engagement for standard offerings as well for value added (knowledge based) services Drivers and barriers of engagement in the above context for multiple distinct customer types; across varying contexts of application and criticality
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