Client Background Challenge Objective What We Did Strengths Opportunities Barriers Solutions Business Outcomes Facilitation of live business projects via action workshops based on the customer centric culture framework Coaching to embed customer centricity, with focus on customer value aligned business success Nudges enabling shift to customer centric behaviours, decisions and actions TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL Strengthening of 4 customer culture disciplines: Strategic Alignment, Customer Insight, Cross Functional Collaboration and Empowerment with measurable business outcome by: Redesigning processes and culture to eliminate sludge
RkJQdWJsaXNoZXIy MTQ3NDgzMg==