Client Background Challenge Objective What We Did Strengths Opportunities Barriers Solutions Business Outcomes Assessment on 8 customer centric disciplines (5 external drivers, 3 internal enablers) 6 key business theme driven projects identified Cross functional teams created to work on the projects with customer centric outcomes Customer centric action learning workshops conducted 6 business projects facilitated with a 120 days implementation focus TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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