Client Background Challenge Objective What We Did Strengths Opportunities Barriers Solutions Business Outcomes TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL Implementing friction free processes leading to empowered team Enabling leader to drive customer centricity through coaching Creating an objective, unified direction for brand customer experience with internal buy-in Build goal-relevance & self-relevance into customer centricity Driving cross functional collaboration by modifying or adding KPIs that are customer aligned
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