TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL Client Background Challenge Objective What We Did Strengths Opportunities Barriers Solutions Business Outcomes ⬇ Fundamental awareness of customer centricity but low strategic alignment leading to lack of consistency in experience delivery Collaboration practiced reactively, lack of Empowerment creating barriers to desired customer experience delivery Acquiring & applying Customer Insight requires high degree of time, physical & cognitive effort Lack of explicitly defining desired behaviours & actions and knowledge sharing
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