Client Background Challenge Objective What We Did Strengths Opportunities Barriers Solutions Business Outcomes Incentivization is mature with potential to be a strong behaviour shift lever ✔ Trust, competence and supportiveness sufficiently present, key to drive Empowerment High cognitive empathy, scope for compassionate empathy ✖ Customer Experience missing out on being a competitive differentiator TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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