Driving Customer Centricity for Servitization

Client Background Challenge Objective What We Did Strengths Opportunities Barriers Solutions Business Outcomes Gathered contextual insights for teams that identify the emotions that drive their behaviour ⚙Understood the functional expectation of the teams ️ ‍ ️ Identified perceived friction and transactional friction Behaviour-science based engagement & experience solutions TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL

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