Internal Customer Centricity Assessment Client Background Challenge Objective What We Did Strengths Opportunities Solutions Business Outcomes TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL Insights for Experience, Engagement, Offerings, People, Systems and Processes Depth Interactions Customer Experience Assessment Approach Customer engagement experience Insight: Post Purchase experience, identify gaps in the services Customer centricity assessment of service organization: people, process, systems Insights for Experience, Engagement, Offerings, People, Systems and Processes
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