Client Background Challenge What We Did Strengths Opportunities Solutions Samples Business Outcomes Barriers to engagement with Insurance Emotions and attitudes associated with the product category & their impact on customer behaviour Barriers to engagement with the Brand Emotions and attitudes associated with the brand, product & touchpoints & their impact on customer behaviour Barriers to premium renewal transaction Areas of high effort and friction in the renewal transaction TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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