Client Background Challenge Objective Framework What We Did Barriers Opportunities Insights Solutions Business Outcomes Getting contextual insights with our unique approach Insights from the entire customer base for all stakeholder categories Differential insights to identify: Perceived Friction Functional Expectations Transactional Friction (Physical, Time Cognitive) Biases Purchase and Engagement journey Identify engagement & experience solutions TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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