Client Background Challenge What We Did Samples Strengths Opportunities Solutions Business Outcomes Effort/Friction assessment to uncover areas of high physical, time and cognitive effort as experienced by the customers Usability testing on high effort processes to address areas of customer pain Process redesign Blueprints to enable the bank to deliver a simple, easy consistent and dependable usage experience Optimization and elimination of touchpoints that are detractors of customer ease and customer experience TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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