© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation Let behavioral science do the heavy lifting Cracking The Digital Customer Engagement Code Probe
© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation Do they empower your businesses to deliver captivating, profitable, consistent experiences & engage your customers at every touchpoint? Do Your Digital Journeys Truly Deliver Engagement?
Level 2 Level 1 Level 3 Digitization strives to drive engagement based on a deep understanding of human behavior, and heuristics. Companies capitalize on digital processes to optimize efficiency, speed and cost saving. Businesses transition their physical processes into digital formats. Where are you today? © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
“A great UX is one that must lead to great customer experience. Great customer experience must always drive high engagement.” © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation + Reduction In Cost Of Sales High Word-of-Mouth Increased Wallet Share Retention Reduction in Cost of Acquisition Revenue is directly proportional to the level of engagement.
© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation Engagement is emotional involvement or commitment. It oscillates between obsessive engagement and ambiguous detachment.
© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation It’s not all about AI, Technology and Aesthetics. + Best-in-class UX and CX will incorporate behavioural insights that lead to revenue.
The Jump Probe A behaviour science-based remote diagnostic for digital journeys. Goes beyond technology fixes, beyond aesthetic fixes. Dives deep into which behaviour heuristics and biases your journeys violate. How can they be fixed? Peel back the layers. What is keeping that customer from being truly engaged? © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation What You Get
© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation What You Get
Why It’s Better Technology Led Technology + Aesthetic Led Technology + Aesthetic + Behaviourally Led © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation Choice Architecture Von RestorffEffect Chunking Nudges These screenshots are from a live customer example
© Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation Crack The Digital Customer Engagement Code Get your JUMP Probe in 3 easy steps Pick a digital journey Share login credentials and customer context with us for your Website or App Sit back and relax while we remotely run the JUMP Probe Uncover heuristics & biases, friction and the enablers and detractors of engagement for each step. Receive your JUMP Probe Report In a week* + A walkthrough with our experts for further insights and exclusive recommendations. *Journey interface is in English. Other languages may take longer. You’re all set to implement awesome behaviour insights to drive revenue!
JUMP Into The Future Of Digital Customer Engagement engage@terragni.in www.terragni.in © Terragni consulting (P) ltd Private and confidential not to be circulated without prior authorisation
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