Customer Centric Culture Brochure- Terragni Consulting

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Slide 4: Capability to understand, predict and respond to customer, market and competitor dynamics. Transcend individual departments and functions and be an integral part of the way all employees behave and perform. Based on a mindset: “What’s best for	4
Slide 5: Market Responsiveness Index, MRI a global, validated, web-based employee assessment tool that measures the level of customer-centric behaviors (culture) a business or function actions with its customers	5
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Slide 7: Reviewed more than 100 research studies across 10,000 companies over the past 25 years. These studies prove that a strong customer culture drives business performance. Positive correlation between culture and over 35 performance measures, inclu	7
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Slide 11: Links To Business Performance	11
Slide 12: Program Run	12
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