9 Customer Insight The extent to which employees monitor, understand, and act on current customer needs and satisfaction. Peripheral Vision The extent to which employees monitor, understand and respond to trends in the larger environment, Political, Economic, Social, Technical. Strategic Alignment The extent to which employees understand and enact the vision, mission, objectives and strategic direction of the company. Empowerment The extent to which employees are able to make decisions that are best for the customer without the explicit approval of senior leaders. Collaboration The extent to which employees interact share information, work with and assist colleagues from other work groups. Competitor Insight The extent to which employees monitor, understand and respond to current competitor strengths and weaknesses. Customer Foresight The extent to which employees monitor, understand, and act on potential customer needs and opportunities. Competitor Foresight The extent to which employees monitor, understand and respond to new market entrants and potential competitors TERRAGNI CONSULTING (P) LTD PRIVATE AND CONFIDENTIAL
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