Patient Experience 2019
The India Patient Experience study conducted in collaboration with Indian Chamber of Commerce(ICC) and CRM Academy of Asia, is a
unique, first of its kind on the state of patient experience in India.
December 2019
Of Customer Effort and Journey
Dr. Anil V. Pillai, Director Customer Engagement shares how Neuro Science explains the impact of Customer Effort on perception of experiences.
Indian Industry -Ready for the new Indian customer- A Pan India Terragni Study
Indian Industry -Ready for the new Indian customer- The first-ever Pan India Terragni study & report on the state of customer culture within the Indian industry.
The India 2018 Ease Index based on the Effort Assessment Score (EAS) platform released at the Customer Engagement Summit 2018
The India 2018 Ease Index based on the Effort Assessment Score (EAS) platform released at the Customer Engagement Summit 2018