Indian Industry -Ready for the new Indian customer- A Pan India Terragni Study

Terragni Consulting in collaboration with Indian Chamber of Commerce(ICC) and CRM Academy of Asia (CRMAA) is conducting a nationwide study on :

 ‘Indian Industry -Ready for the new Indian customer?’
A study across industry segments on the readiness of Indian organizations in being customer centric.

The study seeks to explore the prevalence, extent, depth and deployment of a systemic customer centric culture within an organization.

The study shall cover varied industry segments from amongst MNCs; Large size Indian firms and Mid-size Indian firms and the baseline insights report will be released on 27th October 2017 in New Delhi in the ICC Customer Strategy Summit.

The study is being deployed on the MRI™ – a global first of its kind, customer centric culture assessment framework.

Terragni Consulting is one of India’s leading strategy consulting company in the area of People and Customer engagement strategies & solutions. Our work focuses on Customer Centricity, Customer Experience and Customer Effort. Terragni’s award winning work and models are deployed with some of India’s leading brands such as Axis Bank, Mercedes Benz, Reliance, Dupont, Forbes, Kone amongst others.

Terragni Consulting is the South Asia partner of MarketCulture Strategies and Market Responsiveness Index – MRI™.

We are at and and

Interested in participation? Write/call us on: ; +91 20 25885775/6/7 ; 82370 25269

At 12:30 pm

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